Herald of Civil Procedure

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Candidate of Legal Sciences, Doctor of Social Sciences (PhD),
Lecturer, Faculty of Law, Vilnius University

Master of Law (LL.M.), Vilnius University

This article addresses the phenomenon of “Online Dispute Resolution” (ODR), which has
recently become popular in both practice and the legal doctrine, and which presupposes the
settlement of social conflicts with the assistance of advanced Internet technologies. It is noted
that despite the existence of multiple institutions offering corresponding services (ODR providers),
there is still no certainty as to the concept and the main features of ODR as a socially
significant activity. The authors working in the given area express various opinions on
the relationship between this institute and Alternative Dispute Resolution (ADR) or public
justice, as well as the categories of cases that may be resolved in the online-mode. The present
article is based on the previous experience of national and foreign researchers, offering
its own definition of the ODR institute and establishing the necessity of its existence as an
independent mechanism of private parties’ disputes resolution. In conclusion, the authors
conclude that ODR will develop further. Already now there is a noticeable interest in it by
individual states and the world community as a whole. All the necessary technologies for
its practical implementation are already available. Only the legal regulation of this institute
is lagging behind. The latter, despite the predominant private-legal and informal nature of
ODR procedures, is extremely important, because the relevant activity cannot be carried
out in a legal vacuum, without proper guarantees for the participants of a dispute and formal
requirements for the procedure of conducting proceedings and its final decision.

Keywords: Online Dispute Resolution; Alternative Dispute Resolution; mediation; arbitration;
e-Justice; information and communication technology; “fourth party”.


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Information about the author

V.V. Terekhov (Vilnius, Lithuania) – Candidate of Legal Sciences, Doctor of Social
Sciences (PhD), Lecturer, Faculty of Law, Vilnius University (9 Saulėtekio Al., Vilnius,
10222, Lithuania; e-mail: victor.terekhov@tf.vu.lt).

I. Lungu (Vilnius, Lithuania) – Master of Law (LL.M.), Vilnius University (3 Universiteto
St., Vilnius, 01513, Lithuania; e-mail: irina.lllungu@gmail.com).

Recommended citation

Terekhov V.V., Lungu I. Poniatie i kliuchevye osobennosti onlain-razresheniia sporov
[The Concept and the Main Features of Online Dispute Resolution]. Vestnik grazhdanskogo
protsessa – Herald of Civil Procedure, 2021, vol. 11, no. 4, pp. 153–178. (In Russ.)

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