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ONLINE SETTLEMENT OF DISPUTES BETWEEN PARTICIPANTS OF DIGITAL PLATFORMS IN THE CIVIL RIGHTS PROTECTION SYSTEM

THE FUTURE OF CIVIL PROCEDURE


A.V. GABOV

A.V. GABOV,
Doctor of Legal Sciences, Professor, Corresponding Member, Russian Academy of Sciences,
Honorary Doctor, F.M. Dostoyevsky Omsk State University, Chief Researcher, Institute of State
and Law, Russian Academy of Sciences, Scientific Director, Law Institute, Belgorod State National
Research University, Scientific Director, Faculty of Law, Ulyanovsk State University

The development of digital platforms (and now ecosystems) logically leads to the emergence
of various kinds of mechanisms for resolving disputes arising between platform participants
(ecosystems). Online dispute resolution systems of this kind currently exist in Russia and
abroad; there are also certain normative approaches to their creation and regulation at the
level of UNCITRAL, the European Union and individual states. However, it is in the era of
the platformization of economic relations that their regulation becomes important. Formally,
today the parties to such disputes are not limited when resolving disputes in the use of state
(justice) and alternative dispute resolution mechanisms, but in many cases their use can be
difficult and burdensome (due to the cross-border nature of the platform). In addition, refusal
or evasion from the use of online dispute resolution mechanisms “inside” the platform
(ecosystem) can lead to certain negative consequences for a person. In this regard, the study
of the phenomenon of online dispute settlement between participants of platforms (ecosystems)
is of practical and theoretical interest. This is all the more important because there is
no corresponding regulation in Russia and only attempts are being made to create special
regulations. As their analysis shows, unfortunately, domestic approaches cannot yet be recognized
as fully adequate and reflecting the interests of various parties – buyers, sellers and
platforms. The author of the article analyzes the existing practice of online dispute resolution,
draft regulations. The existing key forks in approaches to the creation of new regulation are
shown and proposals are made on further directions of development of regulation.

Keywords: e-commerce; consumer; digitalization; digital platform; ecosystem; dispute;
alternative dispute resolution; pre-trial dispute settlement procedure; online dispute resolution;
UNCITRAL.

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Information about the author

A.V. Gabov (Moscow, Russia) – Doctor of Legal Sciences, Professor, Corresponding
Member, Russian Academy of Sciences, Honorary Doctor, F.M. Dostoyevsky Omsk
State University, Chief Researcher, Institute of State and Law, Russian Academy of Sciences,
Scientific Director, Law Institute, Belgorod State National Research University,
Scientific Director, Faculty of Law, Ulyanovsk State University (10 Znamenka St., Moscow,
119019, Russia; e-mail: [email protected]).

Recommended citation

Gabov A.V. Onlain-uregulirovanie sporov uchastnikov tsifrovykh platform (ekosistem)
[Online Settlement of Disputes Between Participants of Digital Platforms in the Civil
Rights Protection System]. Vestnik grazhdanskogo protsessa – Herald of Civil Procedure,
2022, vol. 12, no. 1, pp. 208–235. (In Russ.) https://doi.org/10.24031/2226-0781-
2022-12-1-208-235

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